My Account | Cobb EMC (2024)

Manage your electric account from anywhere, easily and securely.

  • Ways to Pay
  • Understanding Your Bill
  • Rate Options

You can use online account management to:

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Residential members can make paymentsvia Visa®, Mastercard®, Discover®, or American Express® with no conveniencefees.

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Use your online account to view and monitor your daily or hourly energy use, or compare your usage over time.

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If you experience a power outage, you can report it online, as well as view the status of any existing outages.

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Cut the paper clutter, save trees, and save money on stamps by switching to Paperless Billing. Online account management makes bill pay easy.

Sign Up for Paperless

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Never miss a payment due date again by signing up for Auto Pay. Pay your bill automatically using your bank account or credit/debit card.

Enroll in Auto Pay

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Get billing notifications delivered straight to your phone or email. Enroll in just a few steps.

Manage Notifications

Ways to Pay

Cobb EMC offers several ways to pay based on your preferences. Choose the way that works best for you.

Find Ways to Pay

Understanding Your Bill

Bright, colorful graphics will help you find the information you need and assist you in better understanding your energy use, so you canmake smart energy choices.

Learn More

Browse your rate options

Cobb EMC has a variety of rate options so you can choose which rate fits your lifestyle and energy needs.

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FIND YOUR RATE

Sign Up for Billing and Outage Alerts

Managing your account is more convenient with billing and outage alerts.

SIGN UP FOR BILLING ALERTS

MOBILE

  1. Log in to the Cobb EMC app and selectMoreto findSettings.
  2. Once inSettings, selectContact Methodsto add an email or mobile phone number. Please note: if you add a mobile phone number, you will be required to verify the number through a verification code sent as a text message.
  3. Once the email or phone number has been enrolled, go back toSettingsand selectManage Notifications.
  4. Select which group of notifications you would like to receive and select your preference onText MessageorEmailfor each individual notification.
  5. You'll see "Success – Notification has been updated.”

DESKTOP

  1. Log in toyour account.
  2. Select the Settingsdrop-down on the menu that appears on the left to find Contact Methods.
  3. When you reach the Contact Methodsscreen, you will see an option to Add EmailandAddPhone. Click on each option toeasily add contact methods that can be used to enroll in billing notifications.
  4. Once you add your preferred contact methods, hover over the menu on the left again underSettingsto findManage Notifications.
  5. In theManage Notificationsscreen, you will see all the notification options you can select to enroll in.
  6. Select the drop-down for the type of notification you wish to enroll in and select your preferred channel to receive your notification, eitherText MessageorEmail. The contact methods that were added should appear as options to enroll in each notification type.
  7. For each notification that you would like to receive, use the drop-down menus underText MessageandEmailto select your preference for receiving the information.
  8. ClickSaveto save your selections.

After you enroll in text alerts, you can send the following commands to 855-949-3524:

  • HELP: To receive additional support.
  • STOP: To unsubscribe from text alerts.
  • UNSTOP: To re-enroll in text alerts.

SIGN UP FOR OUTAGE ALERTS

When an outage occurs, you can receive alerts in your preferred channel by enrolling for text, email, or voice notifications for power outages. Customize your notifications by setting the do-not-disturb feature on text or voice alerts and manage your contact preferences via the online outage alerts preference center.

MOBILE

  1. Text REGISTER to 898-362 (TXTEMC) to enroll in outage text alerts.
  2. For your security, you may be prompted to enter your Cobb EMC account number, phone number and/or ZIP code to authenticate your account. Need help finding your account number? Click here for help.
  3. Accept the terms and conditions available on our website.
  4. Once enrolled, you may text STOP at any time to unsubscribe from power outage text alerts.

DESKTOP

  1. Log on to the outage alerts preference center using your account number, street number, and street name.Need help finding your account number? Click here for help.
  2. Once you are in the preference center, click on the plus sign to "Add Contacts."You may add a new contact for email, voice, and/or text outage alerts.
  3. Once you add the desired email address, phone number for text, and/or phone number for voice alerts, check the box to accept terms and conditions available on our website and click to "Save."
  4. Keep in mind, you will have to verify the phone numbers and emails entered by accepting the terms and conditions that will be sent to you via text or email, depending on your preference.

Learn moreabout outage alerts.

Account Management FAQs

SmartHub®is the system Cobb EMC uses to provideonline account management services.

  • Pay* by Visa®, MasterCard®, Discover®orAmerican Express®with no credit card fee
  • Sign up for recurring paymentswith Auto Pay
  • See real-time billing and account information
  • Set up and manageemail and push notifications regarding your account
  • View daily and hourly electricity use
  • View most recent billing history
  • Manage your account on the go withour app

*Residential members only

The passphrase appears on all financial entry screens in order to reassure that you, the user, are on the trusted site prior to keying in sensitive financial information. This is not a phrase that you need to memorize.

Auto Pay:Pay monthly bills through automated drafts from your checking or savings account at no extra charge. Residential members can also use credit or debit card accounts. Auto Pay takes one billing cycle to set up, so if you currently have a bill due, please pay using anotherpayment option. Learn how to set upautomatic payments.

ePay:Make one-time payments using a checking account with no processing fees. Residential members may pay by Visa®, MasterCard®or Discover®or American Express®with no credit card fee.

  • Pay balance now
  • Pay balance by due date
  • Schedule payments in advance

Pay Now:Make a paymentonlinewithout registering. You will need your account number and the account owner's last name or business name.

See all of ourpayment options.

Yes. TheCobb EMC appis available for iOS and Android.

The Cobb EMC app is supported on the following platforms:

  • iOS 5.1.1 and above (iPhone®and/or iPad®)
  • Android 2.1 and above (smartphones or tablets)

Yes. All critical information is encrypted in every transaction and no personal information is stored on your mobile device. Mobile devices offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account. It is recommended that you log off the app after use.

No. The Cobb EMC app is free to download and use.

Apple Safari 9.0+, Mozilla Firefox 27+, Google Android 5.0+, Google Chrome 30+

Make sure your browser is up to date. Updated browsers provide a better user experience and greater security protection.

No. You can take advantage of all of the features of online account management and continue to pay your bill as you currently do.

Yes. Click onGo to Make a Paymentfrom the Customer Overview section on the home page and then click onShow All Accounts to view multiple accounts and detailed information.

To pay the total amount owed on all accounts,sign in toyour account.

Once you sign in, click the Go toMake a Payment button in the Customer Overview section. Select Show All Accounts from the Make a Paymentscreen. The accounts will appear in the order in which they are due for payment. You can then select to make a payment to a single account or partial payments to all accounts using one payment method or several payment methods and following the payment prompts.

The information you see in the app and on the web is shown in real time. However, if you keep your app or the web version open for an extended period of time, you should refresh the page in order to ensure the information is still current.

You can sign up for and manage notifications for your Cobb EMC account(s) online or through the mobile app. Learn more and enroll.

You can choose between two online payment options: a one-time online payment of any amount ($5-$1,500), or a recurring payment that drafts your monthly balance due.

Residential members can pay by credit/debit card (MasterCard®, Visa®, Discover®or American Express®) and ACH electronic check (Automated Clearing House) with no fee.

Commercial members can pay online via ACH electronic check (Automated Clearing House).

Note: Gift cards, pre-paid debit cards, or any other tender not associated with an existing account or established line of credit cannot be used.

Residential and commercial members can also make payments via Cobb EMC’s automated Interactive Voice Response (IVR) phone system by calling1-855-730-8714.

No. These payment services are offered for your convenience only and are one of many payment options available to Cobb EMC members.

To make a payment with a credit card or debit card, have the following information ready:

  • Your Cobb EMC account number (located on your bill statement)
  • The dollar amount you want to pay
  • The credit card or debit number on the front of your card
  • Expiration date (month and year)
  • Name and billing address
  • Be sure to print out the confirmation page for your records

To make a payment with a checking or savings account, have the following information ready:

  • Your Cobb EMC account number located on your bill statement
  • The dollar amount you want to pay
  • For personal checking accounts, the routing number and checking account number. The routing number is the 9-digit identifier that is specific to your bank. It is usually located between two symbols on the bottom left-hand side of the check. Your checking account number immediately follows your bank's routing number as the second set of numbers.
  • For commercial checking accounts, the check number, the check routing number and checking account number
  • Be sure to print out the confirmation page for your records

Cobb EMC can automatically send an email to the address associated with your account confirming your transaction. You can choose email notification options under the Manage Notifications tab on your SmartHub account home page under Settings. If you use the one-time online payment method, you will see a confirmation screen with a Transaction ID. You will then have the option to print a receipt of this transaction or receive an email confirmation (web only).

All payments made to your account will be reflected in your Cobb EMC account balance immediately.

Questions about your transaction should be directed to Cobb EMC member care at770-429-2100duringoffice hours, or viaemail. We will respond to your email within 2-3 business days.

If you use the one-time payment option, please contact member care at770-429-2100duringoffice hours, or viaemail. We will respond to your email within 2-3 business days.

The Scheduled Payments feature allows residential and commercial members to schedule one or more payments in advance on their billing account, and cancel any scheduled payments previously established.

To make a payment using our Scheduled Payment feature, residential members can choose to use an existing stored credit card/checking account or enter a new one. Residential members may pay by Visa®, MasterCard®, Discover®or American Express®with no fee.

Commercial members can use an existing checking account or enter a new one.

Yes. Download theCobb EMC appto schedule your payment.

You can schedule a payment for the next calendar day or up to 90 days in advance.

Cobb EMC will process scheduled payments on the morning of the day on which you scheduled the payment. Once we process the payment, the ability to cancel the payment is no longer available.

The payment posts to your account on the day for which the payment was scheduled and processed.

For desktop users only, you have the option to receive an immediate confirmation email from Cobb EMC that the payment has been scheduled. On the schedule payment page, you may enter the email address where you want to receive the notice. On the day the payment is processed, you will receive a confirmation for payments made online or through mobile that the payment has been processed. The payment confirmation email is sent to the email address stored on file, so please make sure that we have your current, valid email. Update your email addressonlineor call770-429-2100.

You may cancel any payment up until the day before it is scheduled to be paid. To change a payment, you will have to cancel the payment first and then set up a new scheduled payment.

To cancel your payment:

  1. Sign in toyour accountand select Bill & Pay.
  2. Click on Payment History to view your scheduled payments.
  3. If no scheduled payments have been established, the message “There are no scheduled payments” will appear. Click the View Scheduled Payments link to see details.
  4. All scheduled payments will be displayed on this screen. Select the payment you wish to cancel, then click Cancel Payment to cancel the scheduled payment. Note: We process the payment on the morning that you scheduled the payment for. Once we process the payment, the ability to cancel the payment is no longer available.

If you do not have sufficient funds in your checking account on the date you want Cobb EMC to withdraw funds for payment, the payment will be submitted for processing and may be returned to us as insufficient funds. If this occurs, you will incur a $25 non-sufficient funds fee. For credit card payments, the payment would be declined.

There is no charge associated with scheduling payments for your electric account.

Yes, you may schedule a partial payment for your account using the “other” button in the Scheduled Payments screen. However, if you make a payment for less than the amount that is due, you will be subject to disconnect and may incur a late payment charge of $10 or 1.5%, whichever is greater. This charge will be reflected on your next bill.

If the account is delinquent and you make a partial payment, the partial payment will not stop the account from being disconnected for non-payment.

No. A Payment Arrangement is a more flexible option that allows you to set up a series of payments over 30 days.Payment arrangements will prevent your service from interruption when you experience a hardship in paying your bill.Payment arrangements must be made by speaking with a member care representative. You cannot schedule a Payment Arrangement online.

My Account | Cobb EMC (2024)
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